Frequently Asked Questions

Everything you need to know about your Dragonfly sports gear.

How long does shipping take for high-performance equipment?

Standard shipping typically takes 3-5 business days. For oversized athletic equipment, delivery may take up to 7-10 business days depending on your location.

What is your return policy for worn athletic apparel?

We offer a 30-day return window. Items must be in original condition with tags attached; for hygiene reasons, base layers and swimwear cannot be returned once the seal is broken.

Do you offer a warranty on Dragonfly professional gear?

Yes, all Dragonfly hardware and equipment come with a 1-year limited warranty covering manufacturing defects and structural failures under normal use.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to our real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring your current gear or body dimensions to compare against our specific sport-grade charts.